Legal basis

The greatest value of online store are satisfied users!

If you are not satisfied with the ordered products or they do not meet your wishes, you have the right to withdraw from the contract within fourteen (14) days from receipt of the goods without giving you a reason for your decision. The only cost to you in connection with the cancellation of the contract is the direct cost of returning the goods.

Products must be returned to the Gotovlje 74, 3310 Žalec location within thirty (30) days of the notice of cancellation of purchase.
About the intended refund or You may notify us of your withdrawal from the contract in four (14) days after receipt of the product in two ways:

by mail to Adin, d.o.o. (Online store Arja vas 102, 3301 Petrovce
to the contact email
We would be glad if you also call us beforehand on +386 (0) 70 20 2000 to agree on the best solution.


Unless otherwise agreed, the cost of return shall be borne by the consignor himself. Shipment with ransom is not accepted. In case of delivery at our expense, we will charge you the return costs according to the valid price list of Pošta Slovenije.


Izdelek je primeren za vračilo, v kolikor jeThe product is eligible for a refund if:

  • unused,
  • undamaged
  • in original packaging

A copy of the invoice must be attached. A return form (letter) is also desirable, which speeds up the return or exchange process. Your TRR will be entered on the form, which will be deposited in case of a refund.
We are not responsible for the costs incurred as a result of acting outside the operating conditions.

The consumer has no right to withdraw from the contract, in the case of contracts::

  • goods which are manufactured according to the precise instructions of the consumer and adapted to his personal needs;
  • the supply of sealed audio or video and computer programs if the consumer has opened a security seal after delivery;
  • the supply of goods which by their nature are inherently mixed with other objects;
  • on the supply of digital content not delivered on a tangible medium, provided that the provision of the service has begun on the basis of the consumer’s express prior consent and consent.


We will make every effort to return the full purchase price as soon as possible after receipt of the goods, and no later than fourteen (14) days after receipt of the returned goods (in the case of companies, the refund period begins to run upon receipt of a confirmed cancellation account by the buyer).